iQ Cleaning Professionals are dedicated to making you and your home happy! With each visit, our team will deliver the quality and care you expect from a professional cleaning service and more.
Absolutely. We like to provide our customers with confidence and peace of mind that in the unlikely event something bad should happen in your home, to either your property or our cleaners, you’re covered!
Yes and yes! Every iQ team member trains alongside our team leaders to ensure a consistent experience each visit with the highest quality. And with your help, we maintain our amazing service by updating our staff daily with your customer feedback.
Usually two iQ Professionals are sent to your home for services. Occasionally, we will send more depending on the circumstance; i.e. very large homes, training new members, etc.
Teams are available by request for one-time and recurring appointments. But, we can’t always guarantee their availability; a little flexibility in your schedule will help us to accommodate your request. Let our office know which team you prefer and we’ll do everything we can to make it happen.
Showing your team gratitude for a job well done is encouraged and most certainly appreciated, but not required. Please be assured you will receive the same level of service each visit whether you choose to tip or not.
Anytime you hire iQ Cleaning, you can expect an impeccably clean home without breaking a sweat!
Our crew will do a thorough clean of every room in the house including: bedrooms, bathrooms, kitchen, and living areas. Teams will dust, wipe, wash, scrub, vacuum, and mop. We’ll do light tidying of items left around and even take out your trash!
While laundry is not a standard service, we’re happy to do a load of towels or linens to freshen the bed and bath. All you need to do is have an in-unit washer/dryer and leave us special instructions in the comments section when you book. At this time, we cannot offer full laundry services.
We always try to accommodate special requests, but there are a few things we’re unable to do. Currently, we don’t offer hardwood floor polishing or waxing. For the safety of our staff and that of your home’s, our teams are not allowed to:
-Lift and/or move furniture or appliances over 30lb (Tip: If you would like our team to clean behind appliances or heavy furniture please let our office know and have them moved prior to service. We’ll get it done!)
-Use ladders or climb on furniture to reach high surfaces
-Bathe pets, clean their excrement or clean/remove other bio-hazards
Our pricing is based upon the amount of time needed to clean which we base on the number of bedrooms and bathrooms in your home. One living room, and kitchen are included in your price. If you have additional spaces such as formal living or formal dining rooms, offices etc., add one bedroom per area to give our cleaners time to thoroughly clean each room. Using our conveniently designed website as described will ensure you receive a specific and accurate quote to meet your home’s needs.
We conveniently offer payment via credit or debit cards with a Visa, Master Card, Discover, or American Express logo. We are unable to accept cash or check as payment for services to protect our staff from theft. We appreciate your understanding and cooperation to keep our cleaners safe!
You are not billed for services until after your cleaning is complete. So no need to worry! If for some reason your appointment has to be rescheduled, you won’t have to worry about waiting for a refund. Please be sure to read our cancellation policy.
Yes! We’re always offering different promotions that can be seen displayed across the top of our website, and on our Facebook and Twitter pages. We also offer discounts for recurring service at greater intervals for more frequent service; monthly is 5%, biweekly is 10%, and weekly is 15% off.
We understand that things come up. Sometimes you need to cancel or reschedule your appointment and that’s no problem! We simply ask that you give us notice by 5:00 p.m. the business day prior to your appointment in order to avoid penalty. If for some reason the team is unable to service your home as scheduled due to a same-day cancellation, no-show, or lock-out, you will be assessed a $50 fee. We appreciate your understanding of this policy as our teams reserve their time especially for you and the cleaning of your home. Thank you!
Due to the subjective nature of cleaning, we are unable to offer refunds on services. However, we are committed to your satisfaction and we guarantee it. If anything was missed during your cleaning, let us know within 24 hours and we’ll happily send the team back to finish any items overlooked.